Click to toggle the Category you want and click the question to show the answer.
Answer:
To extend the duration of your tender advert on the NipeX portal, you will be required to: 1. Seek the approval of the relevant NAPIMS Approver to extend the tender advert 2. Provide via E-mail, the details of the tender advert, the NAPIMS approval (the name of the tender advert as well as the new closing date) and the advert draft in PDF version with the new closing date. Please contact the NipeX Administrator for further information/enquiries:
Email: nipex_admin@nnpcgroup.com / nipex_admin@nipex.com.ng
Phone: +234 1 4484360 Ext 0 / 07067136623
Answer:
This scenario occurs when a suppliers submits his bid without uploading documents in attachment section of Notes and Attachments. To resolve this error supplier should upload documents in this section.
Answer:
Log in to www.remita.net, click on Pay a federal Government agency,
Name of MDA: type and select NATIONAL PETROLEUM INVESTMENT MANAGEMENT SERVICES
Name of service/purpose: select NATIONAL PETROLEUM INVESTMENT MANAGEMENT SERVICES FEES
Description: Type the appropriate fee you are paying for
a. NJQS Registration Fee – NGN25,000.00
b. NJQS Renewal Fee – NGN20,000.00
c. NJQS Product Code Addition Fee – US$2,000.00 @ Prevailing exchange rate
d. NJQS Penalty Fee – NGN 177,000.00 (This Penalty is applicable when you renege on your audit or when you are unable to close out your audit within 90days)
Fill the response of the form and click on proceed to payment
On the next page, You can either conclude the payment online or note the RRR and proceed to any of the bank listed to pay.
Answer:
The audit will take place at the head office where all the core documents and personnel are domiciled. However, if the core operational site is different from the head office, then the audit will take place at the operational site and all relevant documentation is expected to be seen at that location
Answer:
At the point of registration, you can only register Fifty (50) services as long as these services are covered by your DPR certificate(s) and other relevant requirements. However, after your company has been pre-qualified, you will be permited to apply for ony five (5) codes within a six (6) month period
Answer:
There is a penalty of disqualification from the system for 2 years if a Supplier presents fake DPR certificate either for product/service addition or registration of company.
Answer:
There is no fee for fast track audit. Make your request for fast track audit and attach the tender opportunity on the portal you want to partake in for review. Your request must be made within the 1st week of the advert publication
Answer:
The audit will be re-scheduled. However, Reneging/Cancellation of audit after a mutually agreed date will attract a fee of One hundred and Seventy Seven Thousand naira only (N177,000)
Answer:
The Supplier forwards a formal request to GM NipeX, attention Manager JQS for the release of his questionnaire. NipeX then releases the questionnaire for the Supplier to update as required if his request is granted. However, please note that addition of product/service code after audit attracts additional fee of Two Thousand Dollars ($2,000) or N600,000 for a re-audit of the requested product/service code.
Answer:
The Supplier forwards a formal request to GM NipeX, attention Manager JQS for the release of his questionnaire. NipeX then releases the questionnaire for the Supplier to update as required if his request is granted. Addition of product/service code attracts additional fee of Twenty five thousand naira (N25,000)
Answer:
NipeX registration fee is currently renewable. The annual renewal fee is Twenty thousand naira (N20,000). However, only pre-qualifed suppliers in the NipeX database are mandatorily required to pay the annual renewal fee. Published suppliers are no longer expected to pay but all suppliers are expected to update their company information on the NipeX portal annually
Answer:
This depends on the readiness of the Supplier to provide all the relevant information and documentations.
A supplier’s subscription expires on the anniversary of the company’s first registration with NipeX. A mandatory annual update of the questionnaire is required and failure to subscribe annually in the NJQS database will make it impossible to receive future Tenders. (Please note that it is not from your date of renewal payment)
Answer:
Yes, only Suppliers that are in the database will be invited to submit bids
Answer:
No, the pre-qualification audit will not stop technical site visit for some tenders. NipeX pre-qualification audit is distinct/different from technical site visit
Answer:
The NipeX system supports Suppliers registered as Limited Liability companies and they are classified as Standard Suppliers
Answers:
For information about the current status of your pre-qualification, do login with your username and password and you will see the display of your status. However, where you are unable to login, please contact NipeX.
Email: customersupport@nipex.com.ng
Phone: +234 1 4484360 Ext 0 / 08032850332
Answers:
This may occur if your browser is not set to accept cookies and please note that the portal is compatible with Google Chrome and Mozilla
Also, please ensure that you are using the correct user ID and password – exactly as supplied by NipeX.
If you still have difficulties with accessing the questionnaire after carrying out the following steps, please contact NipeX:
Email: customersupport@nipex.com.ng
Phone: +234 1 4484360 Ext 0 / 08032850332
Yes. However, you can only receive your original NipeX receipt from NipeX office in person or via courier
Answers:
No. To be pre-qualified, you need to be registered in Nigeria. For more information, please contact NipeX.
Email: customersupport@nipex.com.ng
Phone: +234 1 4484360 Ext 0 / 08032850332
Answers:
These are the regulatory documents required for initial registration:
■ Certificate of Incorporation
■ Allotment of Shares – C02
■ List of Directors – C07
■ Directorate of Petroleum Resources (DPR) Certificate
■ Current Tax Clearance Certificate and VAT Certificate
■ Reference letter from your bank (original copy) – Dated within the last 6months
■ ITF
■ PENCOM Cerificate
Answer:
This scenario is called Transaction lock. Possible reasons for System lock (Transaction lock)
1.) Multiple Users: Where two separate Users with the same log-in details try to process the same transaction at the same time
2.) Multiple Systems: When a User is not properly logged off on one system then tries to access the same object (transaction) on another system
3.) Loss in Internet Connectivity: Thus when the User regains connectivity and tries to access the object, he might get an error message
4.)Multiple Log-in on the same System: When a User logs in and attempts to log in on another browser on the same system and tries to access the same object. To resolve, kindly do any of the following:
1. You may wish to access the said Tender after 24hrs 2. Restart your system to clear recent browser cookies
3.Send an email to Customer Support (customersupport@nipex.com.ng) to unlock your transaction or 3.You can also call us on +234 1 4484360 Ext 0 / 08032850332
Answer:
This scenario occurs when a suppliers submits his bid without uploading documents in c folder. To resolve this error supplier should ensure they have their technical bid uploaded in the cfolder.
Answer:
To resolve Portal Error 404, log off the NipeX system and clear your cache.
To clear your cache, click on ‘Tools’ on the Internet Explorer menu bar, then click ‘Internet Options’. The Internet Options box opens to the ‘General’ tab.
On the ‘General’ tab, in the ‘Temporary Internet files’ section, click the ‘Delete Files’ button. This will delete the files that are currently stored on your cache.
If you still experience this problem, please contact the NipeX Customer Support Team:
Email: customersupport@nipex.com.ng
Phone: +234 1 4484360 / 08032850332
Answer:
If you encounter technical problems (such as failure of your internet connection) during a Reverse Auction, please contact the NipeX Operations Department immediately as follows
Phone: +234 1 4484360 /08132054220,08169587773 In the interim, you can send a mail containing the details of your bid(s) to the Buyer (Operator) to continue the bidding or Reverse Auction process for your company.
Answer:
Yes. Visit www.nipex-ng.com and click on ‘Public Opportunities tab’ followed by ‘Archived opportunities tab’
Answer:
Yes. All tender adverts must follow the standardized format. Send an email request to nipex_admin@nipex.com.ng and nipex_admin@nnpcgroup.com for a copy.
Answer:
Yes, all adverts must have a NipeX tender number (except EPIC tenders) and NJQS product/service category(ies)/code(s)
Answer:
No. Only adverts that have been approved on NipeX system will be published on the portal
Answer:
The following documents are required:
1. PDF copy of the advert draft
2. Screen shot of NAPIMS approval of the advert on NipeX system
3. NCDMB approval
Answer:
No. Operators pay NipeX fees on annual basis which covers tender adverts publication
Answer:
The duration is determined by NNPC-NAPIMS and the Operators. However, upon closure of the advert, kindly check your NipeX inbox often.
Answer:
You do not require a username and password to access tender adverts (public opportunities). Both current and archived opportunities are available on the public domain of NipeX portal. Visit www.nipex-ng.com and click on ‘Public Opportunities tab’
Answer:
Once the final draft is received by NipeX, it takes 24-48hrs for an advert to be published
Answer:
You will receive tenders when there is an advert in any of your pre-qualifed product/service categories. However, please ensure that your NJQS subscription is active
Answer:
Yes, bids are published to all pre-qualified Suppliers in the advertised product/service code category.
Answer:
Yes, a Buyer can publish a tender advert within the Company’s approval limit on the NipeX portal . Please send the following information by email to the NipeX Administrator (nipex_admin@nnpcgroup.com / nipex_admin@nipex.com.ng):
1.An electronic copy of the tender advert in Adobe Acrobat Reader (PDF) format and file size must be less than 500KB
2.The advert draft should indicate that “this contract will not be processed through the NipeX system”
3. SPECIFIC COMMENCEMENT and CLOSING DATE of the tender advert
For further enquiries, please call NipeX Administrator:
Phone: +234 706 713 6623, 1 4484360 ext 0
Answer:
Advert publication request should be sent to NipeX Administrator (nipex_admin@nnpcgroup.com / nipex_admin@nipex.com.ng) at least two (2) days before its publication in the dailies
For further enquiries, please call:
Phone: +234 706 713 6623, 1 4484360 ext 0
Answer:
You may experience this challenge if Jre (Java Runtime Environment) is not installed on your system or you using a non java enabled browser like, google chrome, Safari, Microsoft edge etc. Download and install the latest version of java from www.java.com and/or use a java-enabled browser like internet explorer or Mozilla Firefox.
Answer:
Try downloading the document from another system , or attempt downloading it using a different internet connection. If you are unable to open the file, please contact NipeX Customer Support.
Email: customersupport@nipex.com.ng
Phone: +234 1 4484360 / 08032850332
Answer:
If you cannot upload documents in the NipeX system, check the size of your document. You can split the file into smaller sizes to make uploads faster.
Answer:
You may experience this challenge as a result of the document size (too large) and/or your internet bandwidth connection. To resolve the file size issue, you have to split the file into smaller sizes. Please refer to Technical and Software requirement under General Enquiries of this FAQ for NipeX recommendation on internet infrastructure. Limit document size to between 3-4MB
Answer:
It is not advisable to upload a zipped folder because most zipped folders get corrupted during the zipping process and cannot be accessed by the tender evaluators (NAPIMS, NCDMB & Operators). We advise that you attach documents without zipping.
Answer:
No. For a bid submission to be valid, the bid response MUST be submitted in the NipeX system.
Answer:
Note that the technical ITT is not sent to Suppliers immediately the advert closes. At the advert close date, the pre-qualified Suppliers list is pulled from NJQS database, attached to the ITT template and sent to NAPIMS & NCDMB for approval. Thereafter, the ITT documents are published to Suppliers. However, if your NJQS subscription has expired, you are not qualified to receive bids.
Answer:
If the message on the screen is ” No document corresponds to search criteria”, you need to redefine your search criteria or contact NipeX Operations Department directly on 08132054220 or 08169587773 for support.
However if no message is displayed, the system is still querying the database for your information.The Supplier list should be displayed eventually.
Answer:
The log in icon on the NipeX home page is for e-Marketplace. If you want to access the NJQS questionnaire, please follow the steps below: On our website www.nipex-ng.com,
- Click on Services icon on the home page
- Click on NJQS Questionnaire
- Type in your user name and password to access your company domain
Answer:
Your NipeX password expires after every 75 days or after you have requested for a reset of your password, thus requiring a change.
Your old password should be put into the appropriate field while your new password must follow NipeX alpha-numeric password policy rule.
Password length must be Minimum of 8 characters, Maximum of 40 characters, must have at least 1 special character (e.g. @, $, etc) and 1 number. Ensure that you do not use any of the last five (5) passwords
Answer:
If you have installed a pop-up blocker on your Computer, deactivate it before you can successfully log off the portal. To do this, take the following steps:
1. Click on the “Tools” menu of Internet Explorer
2. Scroll down to “Pop-Up blocker” and click on “Turn off Pop-up blocker”
You can verify that the pop-up blocker is off by clicking on the “Tools” menu of Internet Explorer and scrolling down to “Pop-Up blocker”. The available option would now be “Turn on Pop-up blocker”.
Answer:
If you have any difficulty logging in, or you have forgotten your password, please contact NipeX.
Email: customersupport@nipex.com.ng
Phone: +234 1 4484360 Ext 0 / 08032850332
Answer:
| No, they are advised to upgrade to Limited Liability companies to ensure business continuity and reassure the buyer of the stability of their business |
Answer:
New entrants are eligible to register with NipeX. They are pre-qualified and categorised as appropriate.
Answer:
Please contact the NipeX Customer Support Team with the new details that you want to change through your NipeX Registered E-mail address or your company’s letter headed paper. Your letter should be addressed to GM, NipeX
Email: customersupport@nipex.com.ng
Phone: +234 1 4484360 Ext 0 / 08032850332
Answer:
Please note the following procedure:
■ Operator downloads list of pre-qualified bidders in NJQS at advert close date
■ Operator sends downloaded list of pre-qualified bidders from NJQS to NAPIMS/NCDMB for verification & NipeX for training
■ NipeX trains pre-qualified bidders in the list that are not yet trained
■ Operator validates NipeX training/set-up status of pre-qualified bidders in the download list
■ Operator publishes ITT to pre-qualified bidders on the list
Answer:
Tender adverts run concurrently on the NipeX portal and in select Nigerian newspapers. In the event that this does not occur, please contact NipeX Customer Relations:
Email: nipex_admin@nnpcgroup.com / nipex_admin@nipex.com.ng
Phone: +234 1 4484360 Ext 0 / 07067136623
Answer:
To extend the duration of your tender advert on the NipeX portal, you will be required to: 1. Seek the approval of the relevant NAPIMS Approver to extend the tender advert 2. Provide via E-mail, the details of the tender advert, NAPIMS approval (the name of the tender advert as well as the new closing date) and the advert draft in PDF version with the new closing date. Please contact the NipeX Administrator for further information/enquiries:
Email: nipex_admin@nnpcgroup.com / nipex_admin@nipex.com.ng
Phone: +234 1 4484360 Ext 0 / 07067136623
Answer:
Suppliers will need to be pre-qualified for a tender opportunity and attend a training session on the use of the NipeX system before they can receive NipeX e-market login details (User ID and password). However, if you have an ITT but you have not received your Emarket log in details, contact NipeX Customer Support
Buyers (Operators) should please contact NipeX Buyer associates on how to receive login details to access the system.
Email: customersupport@nipex.com.ng
Phone: +234 1 4484360 Ext 2205/08169587773,08132054220
Answer:
To publish a tender advert on the NipeX portal, please send the following information by email to the NipeX Administrator (nipex_admin@nnpcgroup.com / nipex_admin@nipex.com.ng):
1. An electronic copy of the tender advert in Adobe Acrobat Reader (PDF) format and file size must be less than 500KB
2. An electronic copy of the NAPIMS approval directing the Buyer (Operator) to publish the tender advert in the newspapers:
3. A copy of NCDMB certification of the advert
4. SPECIFIC COMMENCEMENT and CLOSING DATE of the tender advert
Email: nipex_admin@nnpcgroup.com / nipex_admin@nipex.com.ng
Phone: +234 1 4484360 Ext 0 / 07067136623
Answer:
NipeX is not responsible for any form of recruitment. Recruitment into NipeX is handled by NNPC’s Group Human Resources Division. Please contact:
Group Human Resources Division
Corporate Services Directorate
NNPC Corporate Headquarters,
NNPC Towers, Herbert Macaulay Way,
Central Business District, P.M.B. 190,
Garki, Abuja
Answer:
A Reverse Auction in NipeX is an online electronic bidding process where Suppliers compete with each other to provide products and/or services to a Buyer (Operator). Each Supplier places their bid online real-time, and gradually reduces the quoted price in an attempt to present the most attractive/ competitive or best bid. Reverse Auctions are usually carried out during the purchase of Products and Services. For a Reverse Auction to be conducted, the Opportunity and Technical phases of a tender (if necessary) must have been completed.
Answer:
eRFQ is an acronym for Electronic Request for Quotation. It is a Commercial Bid Invitation that requires Suppliers to submit their commercial quotation electronically. A Buyer forwards an eRFQ (a template that specifies the price format for a particular product/service) to a Supplier. The Supplier responds to the eRFQ by providing the price and feasibility of supply for the product or service desired in accordance with the provided format. The Buyer (in conjunction with NAPIMS and NCDMB) upon receipt of the eRFQ, evaluates the bids and selects the winner.
Answer:
eRFP is an acronym for Electronic Request for Proposal . It is a Technical Bid Invitation that allows Suppliers respond to a Buyer’s (Operator’s) request by sending in their technical proposals electronically. Through an eRFP, the Buyer (Operator) requests for a proposal for the supply of a service/product from the Supplier. The Suppliers respond to the eRFP by preparing a comprehensive statement of work and the methodology for the execution of the tender via the NipeX system.
Answer:
Yes. There are Terms and Conditions governing the use of the NipeX portal for Buyers (Operators) and Suppliers. Buyers(Operator) could view the Terms & Conditions from the MOU while Suppliers could visit our web www.nipex-ng.com and view the Terms and Conditions under disclaimer on our home page. For further information/enquiries, Please contact NipeX CRM at:
Email: customersupport@nipex.com.ng
Phone: +234 1 4484360 Ext 0 / 08032850332
Answer:
User security and User profile management are key components of the NipeX system. Different layers of security components have been deployed to guarantee the security of both Buyer (Operator) and Supplier information.
NipeX protects the data in its system through the implementation of strict security standards as follows:-
■ Data center’s physical security
■ Technology infrastructure – firewalls, redundant communication links, reverse proxy, SSL, access via HTTPS
■ Technology platform – Registered Users, different User profiles with different security clearances, session time-out, password management, password recovery process, security notifications
■ Business processes – User adoption processes, contingency plans, policies and procedures
Answer:
NipeX is accessible to all customers over the internet. However, some requirements and configurations are necessary to guarantee a fast connection and stable access. These are:
■ Personal computer with 1.4 GHz processor and 2 GB of RAM or higher
■ Operating System – Windows 7 or higher
■ Internet access – 1Mbps (up and downlink) or higher
■ Web-Browser – Internet Explorer version 11 or higher
■ A functional email address
■ Java Virtual Machine version 8 or higher
■ Adobe Acrobat Reader version 9 or higher
■ MS Office Suite
Answer:
You do not need to register to use NipeX. However, you need to be configured on the NipeX system. Please contact the NipeX Customer Relations and Marketing (CRM) Department for more information.
Email: nipex_admin@nnpcgroup.com / nipex_admin@nipex.com.ng
Phone: +234 1 4484360 Ext 0 / 07067136623
Answer:
You need to register on NipeX platform using the steps below:
1.Log on to the NipeX website: www.nipex-ng.com
2.Click on ‘Services’ tab and select ‘NJQS Registration’
3.Click ‘No’ if not registered
4.Complete the form and then click ‘Submit’
5.Ensure you have all the mandatory documents to enable you proceed, tick all boxes then click ‘Yes’
6.Select payment method: either – Offline or Online or Payment already made (with Teller available)
7.For ‘off-line’ payment, an email will be received from NipeX to make payment
8.After payment has been made, click on ‘Continue’ in the body of mail to proceed
9.Please enter all payment details:
¨ Transaction Number is ‘Deposit Slip No. or NipeX payment receipt no. or Remita RRR
¨ Depositor’s name is the Company’s name
¨ Click ‘Submit’ and forward teller/remita receipt to fs@nipex.com.ng with the subject: “Request for payment validation”
10.NipeX verifies payment with bank
11.An email would be received from NipeX confirming payment. Click on ‘Click here’ to continue the registration process
12.Provide additional details about the company and then click on ‘Next’
13.Upload the mandatory documents. Click ‘Save’
14.NipeX quality-checks documents for conformity/completeness
15.An email confirming successful document upload would be received. In the mail sent, there is the option to re-upload documents by clicking on ’Click here’
16.If documents are compliant, notification emails with log in details to access the full registration Questionnaire will be received later
17.Complete all sections of the questionnaire
18.On the declaration page, click on ‘Confirm’ button
19.Click on ‘Submit’ tab to forward completed questionnaire to NipeX
20.Your questionnaire will be quality checked and if these are no errors, the questionnaire will be approved.
21.Upon questionnaire approval, you will be scheduled for desktop audit after which you will be scheduled for onsite audit upon a successful desktop audit.
For more information, please contact the NipeX:
Email: customersupport@nipex.com.ng
Phone: +234 1 4484360 Ext 0 / 08032850332
Answer:
Benefits of using NipeX include:
■ Shorter contracting cycle time
■ Improved interaction amongst Stakeholders in the industry
■ Industry-standard database of pre-qualified Suppliers
■ Wider access to business opportunities for Suppliers
■ Lower contract processing costs for Stakeholders
■ Improved transparency in the contracting process
■ Improved monitoring and compliance in the Oil and Gas industry
■ Increased visibility of contract opportunities to indigenous contractors/Suppliers for capacity building
Answer:
NipeX offers the following services:
Supplier Pre-qualification – Provides a more efficient and transparent industry-wide Supplier pre-qualification process and standards.
Industry Collaboration – Facilitates efficient communication, interaction and data exchange between Stakeholders in the industry.
Online Approval – Promotes efficient online review and approval of contract documents and bids throughout the contracting cycle.
RFx – Request for X where X stands for Information, Proposal or Quotation. This facilitates the publishing of the bid documents by buyers to prequalified suppliers of the product code. Reverse Auction – Ensures transparent commercial tendering process, competitive pricing and contract award recommendation.
Reporting and Analytical Services – Provides reports to improve transparency, monitoring and control in the industry. Third Party Services – Advert Placement, Tender Processing, Forward Auction. Supplier Verification, Pre-qualified Supplier Sourcing
Answer:
The NipeX electronic marketplace (e-Marketplace) is a collaborative environment designed to facilitate contract processing between Operators (Buyers) and NNPC. In otherwords, It is the bidding platform of NipeX where tenders are progressed from Opportunity phase upto Commercial phase.
Answer:
JQS means Joint Qualification System. It is designed to pre-qualify Suppliers registered in Nigeria. It increases efficiency and instills integrity in the pre-qualification process of the Nigerian Oil and Gas industry.
Answer:
NipeX is an acronym for the Nigerian Petroleum Exchange. It is an online platform that comprises two web-based solutions – the Joint Qualification System (JQS) and the e-Marketplace.
NipeX is a division of the National Petroleum Investment Management Services (NAPIMS), a Corporate Services Unit (CSU) of the Nigerian National Petroleum Corporation (NNPC) set up to enhance contracting processes in the oil and gas industry.